EasyLegal.in prides itself in the complete satisfaction of its clients for the services provided by the Website/Easy Legal Consultants LLP. This satisfaction policy is conjunctive and subject to the Terms & Conditions and Privacy Policy as disclosed separately on the website.
Every Client has the right to raise a ‘Satisfaction Guarantee Claim’ with Easylegal.in by sending an email to support@easylegal.in specifying their grievances along with details of the service utilized and order details. On verification of the claim, if there is genuine delay or grievance to the client, then EasyLegal.in shall immediately take it up and correct the situation. Such delay or grievance should be attributable to the operations of EasyLegal.in and should be towards an element that is within the operational scope of EasyLegal.in.
Any delay on account of Income Tax, Ministry of Corporate Affairs (“MCA”), Office of Controller General of Patents, Designs and Trademarks, Controller of Certifying Authorities (“CCA”), Change in Law or Statute, Change in Procedures prescribed by the relevant authorities or agencies or the relevant authority, Natural Disasters, Acts of Nature or Affiliates or Third-Party Vendors shall not be considered for a Satisfaction Guarantee Claim, as the same are beyond the control of the LLP / Website.
Further, EasyLegal shall not be responsible if any delay is found from your side in submission of the required documents or information. Such claim shall not be covered under the policy. EasyLegal does not guarantee any results or outcome of a process where governmental or quasi-judicial or any regulatory authority is involved. For e.g. the concerned authority might object or refuse your trademark application or reject your company name due to reasons beyond our control or change in government processes due to amendments or updates in rules. There are instances where the government website is down or slow due to which we are not able to complete your order in the prescribed time. Such situations are beyond the control of EasyLegal and EasyLegal shall not be liable for the same.
